Senior Client Success Manager

Job Description

Overview:

Many tech companies struggle to get marketing results because they don’t have a CMO. At The Business Growers, we offer high-level marketing strategy and implementation support so you can grow revenue without hiring a full-time marketing team.

We are a national marketing firm offering various services for technology companies, including branding, website development, design, marketing strategy, social media, search engine optimization (SEO), and digital advertising. The company builds upon a framework that evaluates businesses at three levels, from the foundational components of the business to its long-term scalability. The Know, Grow, and Scale™ framework inspires technology companies to use effective marketing to grow the right way and save time, money, and energy.

Position Status:

This position is exempt from the minimum wage and overtime provisions of the FLSA. This is a full-time position. Full-time employees work at least 40 hours per week. They are eligible to participate in all Company benefits subject to each benefit plan’s terms, conditions, and limitations.

Minimum Qualifications:

The Company has agreed upon these minimum qualifications in this job class based on a job analysis and the essential functions. However, if a candidate believes they are qualified for the job, they still need to have the minimum qualifications set forth below. In that case, they may request special consideration through the substitution of related education and experience, demonstrating the ability to perform the position’s essential functions. Any request to substitute related education or experience for minimum qualifications must be addressed to The Business Growers in writing, identifying the related education and experience which demonstrates the candidate’s ability to perform all essential functions of the position.

Job Responsibilities:

  • Serve as the lead point of contact for all mid to top-tier client account management matters
  • Advise clients on optimizing their marketing operating model, launching a new solution, or providing insights on integrated marketing strategies
  • Provide consulting services to client executives to deliver marketing transformation projects and tangible improvements in top-line growth
  • Deliver quality client services using skills in marketing operating models, digital marketing campaigns, customer segmentation, growth strategy, branding, marketing operations, and industry-specific expertise
  • Advise on current business and industry trends relevant to the client’s business
  • Build and maintain strong, long-term client relationships and networks
  • Determining client needs by conducting in-person or electronic meetings weekly or monthly to outline client goals and report key metrics
  • Develop and implement a comprehensive marketing strategy for assigned clients
  • Oversee the client’s marketing presence and identify areas of improvement
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives
  • Send design, content, and web development tasks to team members as appropriate based on client needs
  • Develop new business/service offerings with existing clients and/or identify areas of improvement to meet client goals
  • Assist with challenging client requests or issue escalations as needed
  • Stay ahead of client content needs and proactively send projects to clients within deadlines
  • Utilize industry best practices to inspire fresh content ideas for clients
  • Collaborate with other client success team members to ensure the timely delivery of materials

Education and Experience:

  • Bachelor’s degree in business, marketing, communication, or a related field
  • Minimum of three years of work experience in a marketing role at a technology or telecommunications company
  • Must have four years of experience in marketing, customer-driven, and growth projects within the technology or telecommunications industry.
  • Strong verbal and written communication skills
  • Excellent listening, negotiation, and presentation abilities
  • Proven ability to manage multiple projects at a time while maintaining attention to detail
  • Good organizational and time-management skills
  • Experience delivering client-focused solutions to customer needs
  • Excellent knowledge of digital best practices, marketing strategies, and social media management
  • Familiarity with social media and digital platforms, such as Twitter, Facebook, Instagram, email marketing, and Google+
  • Proficiency in digital marketing tools, such as Cloud Campaign and Google Analytics
  • Strong computer skills using Google Workspace and Adobe Suites
  • Relevant expertise in determining a target audience and how to cater to unique marketing campaigns to capture their attention
  • Strong understanding of marketing strategy and how to effortlessly utilize these concepts throughout various forms of outreach
  • Ability to thrive under pressure and work independently in a fast-paced environment

Physical Requirements:

Must be able to sit, use a computer keyboard and mouse, and view a computer screen for lengthy periods.

Disclaimer Statement:

Note: This brief description of the Client Success Manager’s responsibilities is not limited to those described herein. Management retains the right to add responsibilities.

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